EnglishHow to delete your account
Both options below initiate the same account-deletion process.
01
Recommended · In the app
Delete your signed-in account
- Open Me
- Open Settings
- Select Account and profile
- Select Account security
- Select Delete account and confirm after reading the notice
Account deletion cannot be reversed. Uninstalling the app or unbinding a device does not delete your account.
02
Cannot sign in · Email request
Contact the official service address
Include your registered phone number or email and country or region code. We will verify account ownership securely. Never include your password or verification code.
Email service@superbobo.com →Data that will be deleted
- Account and profile information
- Homes, device bindings, and device names
- Chat history, voice transcripts, and submitted content
- Account preferences and consent records
After deletion, we stop processing and delete or anonymize personal data associated with the account. Records that must be retained by law are isolated and deleted when the required retention period ends.
Response time
30
Requests for accounts outside mainland China are generally answered within 30 calendar days, unless applicable law requires otherwise.
Children and guardians
Children may not register independently where local law requires parental consent. A parent or legal guardian may request deletion, subject to verification of the guardian relationship.