Account and data deletion

Delete your SUPER CHIOCHIO account

You can delete your account in the app or request deletion by email if you cannot sign in.

Security noticeWe will never ask for your password or verification code.
English

How to delete your account

Both options below initiate the same account-deletion process.

01
Recommended · In the app

Delete your signed-in account

  1. Open Me
  2. Open Settings
  3. Select Account and profile
  4. Select Account security
  5. Select Delete account and confirm after reading the notice

Account deletion cannot be reversed. Uninstalling the app or unbinding a device does not delete your account.

02
Cannot sign in · Email request

Contact the official service address

Include your registered phone number or email and country or region code. We will verify account ownership securely. Never include your password or verification code.

Email service@superbobo.com →

Data that will be deleted

  • Account and profile information
  • Homes, device bindings, and device names
  • Chat history, voice transcripts, and submitted content
  • Account preferences and consent records

After deletion, we stop processing and delete or anonymize personal data associated with the account. Records that must be retained by law are isolated and deleted when the required retention period ends.

Response time

30

Requests for accounts outside mainland China are generally answered within 30 calendar days, unless applicable law requires otherwise.


Children and guardians

Children may not register independently where local law requires parental consent. A parent or legal guardian may request deletion, subject to verification of the guardian relationship.